Returns & Exchanges

At Townsends, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not entirely happy, we offer a straightforward 30-day return policy for all items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags and labels are attached to maintain eligibility for a full refund.

• 3.
  Ship the Item

  Print the prepaid shipping label provided through the portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.